For a tradesperson or courier, a van breakdown is lost income by the hour. The faster you move from panic to a plan, the less it costs. This guide covers safety, loads, insurance and how to get the van recovered with minimum disruption to your day.
Safety first, load second
Get to a safe place, hazards on, and move yourself away from live traffic. A load is replaceable, you are not.
Tell us about weight
Give us the van model, whether it is loaded, and roughly how heavy. This lets us send the right truck first time.
Think about the load
If you have deliveries on board, think about whether a colleague can collect them, or whether the load should be transferred before recovery.
Check your cover
Some commercial policies include roadside assistance. If yours does, you may be able to reclaim our call-out cost. Ask your insurer or breakdown provider.
Where to take the van
Tell us whether it is going to your workshop, a dealership or home. We'll quote the whole move up front.
Plan for the downtime
Ask the garage for a realistic repair estimate, and arrange a hire van if you cannot afford the downtime.
Common questions
Can you recover a loaded van?
Often yes, within the truck's capacity. Tell us the van and approximate weight when you call.
Will my van insurance cover recovery?
Many commercial policies include roadside assistance. Check yours, and ask us for a receipt to claim back.
How quickly can you reach a broken-down van?
Typically 30–45 minutes, day or night.
Can you take the van to my regular workshop?
Yes. Give us the address and we'll quote the whole move before loading.